Loop transformed how we handle returns. What used to be a cost center is now driving revenue through exchanges and repeat purchases. The platform is intuitive, and our customers love the seamless experience.
Sarah Chen
Head of Operations at Bombas
Turn returns into growth
Loop is the post-purchase platform trusted by 5,000+ DTC brands to convert refunds into exchanges, prevent fraud, and retain revenue at scale.
Trusted by 5,000+ leading DTC brands
Bombas
Brooklinen
Cotopaxi
Reebok
Nixon
LSKD
FIGS
Alo
Ruggable
Oh Polly
Simms
Chubbies
Core Capabilities
Turn returns into growth
Loop's integrated platform automates returns, prevents fraud, and converts refunds into revenue through customizable workflows and intelligent automation.
Platform Exploration
Turn returns into growth
Explore how Loop's no-code platform empowers you to automate workflows, retain revenue, and scale profitably
Workflows
Build custom return policies without code. Define conditions based on product, customer, order, or return attributes, then set actions to automate exchanges, refunds, and fraud prevention. Your rules, your way.
Revenue Retention
Convert refunds into exchanges and repeat purchases. Offer Instant Exchanges, Shop Now & Later, and bonus credits to keep customers engaged and revenue flowing. Turn returns into growth opportunities.
Fraud Prevention
Protect your margins with intelligent fraud detection. Automatically flag risky returns, enforce policies, and prevent abuse. Keep your business profitable while maintaining customer trust.
Integrations
Connect Loop to your entire tech stack. 120+ integrations with Shopify apps, shipping providers, and marketing tools. Plus a public API for custom workflows. Seamless, scalable, extensible.
Proven Results
The Impact Loop Delivers
Loop processes 2M+ returns monthly and has helped 5,000+ brands retain $2.4B+ in revenue while reducing operational costs and improving customer lifetime value.
REVENUE RETAINED
$2.4B+
Brands using Loop have converted refunds into exchanges and repeat purchases, turning returns from a cost center into a revenue opportunity.
DTC BRANDS
5,000+
From emerging direct-to-consumer companies to enterprise retailers, Loop powers returns for brands across 18 countries who trust the platform to scale.
RETURNS PROCESSED
2M+
Every month, Loop processes millions of returns with 98% merchant satisfaction, handling scale without sacrificing speed or reliability.
MERCHANT SATISFACTION
98%
Brands describe Loop as great because it delivers on its promise: profitable returns, seamless operations, and customer experiences that drive loyalty.
Testimonials
Trusted by 5,000+ DTC Brands
See how leading brands are turning returns into revenue with Loop
The fraud detection alone has saved us thousands. Combined with the ability to customize our return workflows, Loop gives us complete control over our post-purchase experience without requiring a technical team.
Marcus Thompson
Founder of Brooklinen
We process thousands of returns monthly, and Loop's automation has cut our operational overhead by 40%. The analytics dashboard gives us insights we never had before, helping us optimize our return policy in real time.
Priya Patel
VP of Customer Experience at Cotopaxi
Loop's Instant Exchanges feature has been a game-changer for customer retention. Customers get what they want faster, and we retain the revenue. It's a win-win that directly impacts our bottom line.
James Rodriguez
E-commerce Director at FIGS
The integration with our existing tech stack was seamless. Loop connects with everything we use, and the 24/7 support team has been incredibly responsive. This is enterprise-grade infrastructure that actually feels easy to use.
Elena Vasquez
Operations Manager at Alo
We've retained over $500K in revenue in the first year using Loop. The platform pays for itself through reduced refunds and increased exchanges. Every DTC brand should be using this.
David Kim
CEO of Ruggable
Ready to Start
Turn Returns into Revenue
Join 5,000+ DTC brands using Loop to transform post-purchase operations. Explore the platform and see how you can retain more revenue while delivering exceptional customer experiences.